Refund policy

POLICIES

At Cassin Jewelry we believe in a non-traditional jewelry purchasing experience. Our client-maker relationships are the most important thing to us and we always want our clients to be comfortable, and know that they are our priority. We know that buying anything online without being able to see it in person is a daunting experience especially with a big purchase like fine jewelry. Because of this we want to be there for you every step of the way to answer any of your questions and get to know you! And because any jewelry, especially engagement or wedding bands, are such sentimental purchases we want to make sure you are happy and in love with your purchase! We craft every piece with care and love to ensure the highest quality of workmanship and durability.

Our policies and recommendations are outlined below but if you don’t see the answer to your question or want to learn more about what we do please feel free to reach out and email us at madelynn@cassinjewelry.com

 

EXCHANGE / RETURN POLICY

Online Store

We want all of our clients to be as excited about their purchase as we are to make it. So if you are unsatisfied or something feels off please contact us immediately. 

All of our work is lovingly made to order and we do not keep any items in stock, so we make every order with the utmost care.

We accept returns on a case-by-case basis and are happy to accept most items totaling less than $750 for returns or exchanges. If you wish to return or exchange an item please contact us within 48 hours of receiving your item. Custom work, including engraved pieces, are not eligible for returns or refunds. Due to the process of custom work we are not able to offer refunds for custom or customized designs. Each piece is made specifically for the wearer and is handcrafted to that end. We have numerous approvals throughout the process and always strive for transparency. Please do not hesitate to reach out with any concerns or questions

If you find that your ring is not the correct size we would be happy to resize it for you. It may be subject to a resizing fee and cannot be exchanged for another size. See below for shipping instructions.

If you do exchange an item, please ensure that the item is returned to us in new, unworn, and re-saleable condition within 7 business days from the delivery date of your order.

1) Please email madelynn@cassinjewelry.com for authorization on all exchanges and returns.

2) Shipping: For your protection, please pack your returns in the original box, return your order with an insured courier and retain your receipt. Madelynn Cassin Jewelry is not responsible for items damaged or lost in transit. Once your exchange is processed, your new piece will be shipped back out to you. We cannot refund shipping charges on exchange items.

Mail to: MCD Inc, 603 River Rd, Westmoreland, NH, 03467

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please let us know if your exchange is time sensitive and requires express shipping.

3) For returns we will assess the item once we have it back in the studio to ensure it is in resalable condition. After we have confirmed the condition of the piece we will credit the cost of the item less the shipping cost to the card used to make the original purchase.

4) We will send you an invoice or refund for the difference in the balance of exchanged items (if applicable). 

 

Custom and Customized Work

Custom jewelry cannot be returned or exchanged due to the nature of the work. Each of these pieces is to the specifications of one person and cannot be resold. Several other types of goods are exempt from being exchanged or returned as well. This includes engraved or otherwise personalized orders and gift cards.

For our custom projects we provide our clients with a custom commission agreement and design approval before we begin production on your unique piece. These agreements and approvals serve to outline exactly what we are making and confirm every last detail with our client to ensure we are all on the same page and everything is perfect. Once the Design Approval has been signed by the client, we are happy to accommodate any design alterations at an additional charge.

 

RING RESIZING

If your ring needs to be resized, we would be happy to resize it for you. Some rings we can resize very easily in our studio, others we may need to use a laser welder to resize (e.g. rings with many small stones). 

For rings we can resize in our studio we are happy to resize once at no charge (client is responsible for the shipping). Any additional resizing needed will incur a charge of $135. Rings that require the use of a laser will be resized for $100-200. There is a minimum charge of $150 to resize any platinum ring. Ring resizing takes 10-15 business days. Please follow the shipping instructions above, and send us a message at madelynn@cassinjewelry.com to let us know its coming! If it is more convenient for you, you can take your ring to any local jeweler with good reviews. Feel free to put them in touch with us for any pertinent information on our construction process, solders used etc.

 

LOST OR DAMAGED STONES

We would be happy to replace lost or damaged stones. Please be aware we are not responsible for the replacement cost of lost or damaged stones. Some additional fees may apply if we need to replace settings or otherwise reconstruct the body of the ring. We highly recommend that you insure your jewelry with a policy (such as Jeweler's Mutual) that covers this unfortunate occurrence.

 

CRAFTSMANSHIP GUARANTEE

We stand by the craftsmanship of our work and every ring is made with our limited lifetime guarantee. We are happy to repair your ring if needed at any point in time. Repairs may be subject to fees depending on the nature of the work. We do not cover lost, or stolen items or normal wear and tear of a piece. Wearing a ring or any piece of jewelry over months, years, and decades incurs normal wear and tear, and this level of wear is assumed. As with any artistic creation, care must be taken to ensure years of enjoyment. We are happy to send over detailed care and cleaning instructions for any of our work to make your piece sparkle for a lifetime.

To keep your jewelry in great condition, we recommend:

Removing all jewelry before being exposed to chemicals of any kind (including cleaning chemicals, lotions, soaps, and makeup), before swimming, showering, or exercising, before doing outdoor work or gardening, and before heavy lifting and other strenuous activities.

Clean your jewelry regularly using warm water, gentle soap, and a soft toothbrush. 

We are also always happy to clean your pieces for you if needed!